Thursday, October 23, 2014

Vandalism to Citi Bikes and stations on the rise

Link to this visualisation
Citi Bike describes acts of vandalism as “including stickers, graffiti, and damage to stations or bicycles.”
While incidents in a single month peaked in May, damage to the system has been rising rather dramatically since last October.
Source:  NYC Bike Share monthly reports

Wednesday, October 22, 2014

Overtime fees make up 17% of Citi Bike rent revenue

Link to this visualisation

Folks who were Citi Bike annual members or bought passes last February might want to check their credit card histories.
Half of the system’s revenue from bike rentals that month came from overtime charges. Yes, half. During that icebound month.
And most of that came from annual members.
From its inception in May 2013 through August, Citi Bike had collected $4.5 million in overtime fees -- 17% of the revenue generated by memberships and passes.
Here are Citi Bikes’s explanations of the overtime charges:
For passes After the initial 30 minutes, it's an additional $4 for the second half hour, $9 for the third half hour, and $12 for every half hour after that. A trip begins when a bike is unlocked and ends when a bike is securely returned to any Citi Bike station.

For members After the initial 45 minutes, it's an additional $2.50 for the following half hour, $6.50 for the next half hour, and $9 for every half hour after that. A trip begins when a bike is unlocked and ends when the bike is securely returned to any Citi Bike station.

Monday, October 20, 2014

A look at rebalancing efforts, month by month

Link to this visualisation
Link to this visualisation

  • Instances of empty/full stations peaked last October at 91,629 and the number of bikes rebalanced peaked last September at 83,085.

  • Empty/full stations in July and August, the only two months for which we have comparables,  are running well above last year’s levels.


Sunday, October 19, 2014

Crank-o-Meter, last 4 weeks: NotSpots take top spot 2 weeks in row, plus Rant of the Week








  • Complaints about empty/full stations outpaced Abandoned/stolen bikes for second week in a row.

  • Trending up were billing issues, issues, kiosk issues and complaints from pass users that the 30-minute limit is too short.
  • Trending way down were reports of broken bikes.


Rant of the Week

From Facebook
Guys it shouldn't take 5-10 mins to get a bike out of a stand. With only 30 mins of use at a time, you have to race to another station to just get 30 mins of biking. You need to rethink the model or ensure all bikes and stands are in full working order. It took three calls to get a bike back into a stand today.

Eyewitness report: banker doors Citi Biker, hands injured man his card, runs off to meeting

To the story

An excerpt

After hitting the cyclist, the man who doored him, Wagner, emerged from the back of the Lincoln Towncar (that belonged to BPTG Car Service) and quickly pulled him to his feet. Wagner then threw a business card to his driver and took off running towards 54th and Fifth Avenue, even as witnesses yelled at him to come back. “It's just a cut, he's fine,” the staffer told us Wagner said, before adding, “The driver knows me, I ride with him all the time.”