Complaints about empty/full stations outpaced Abandoned/stolen bikes for second week in a row.
Trending up were billing issues, issues, kiosk issues and complaints from pass users that the 30-minute limit is too short.
Trending way down were reports of broken bikes.
Rant of the Week
Guys it shouldn't take 5-10 mins to get a bike out of a stand. With only 30 mins of use at a time, you have to race to another station to just get 30 mins of biking. You need to rethink the model or ensure all bikes and stands are in full working order. It took three calls to get a bike back into a stand today.
After hitting the cyclist, the man who doored him, Wagner, emerged from the back of the Lincoln Towncar (that belonged to BPTG Car Service) and quickly pulled him to his feet. Wagner then threw a business card to his driver and took off running towards 54th and Fifth Avenue, even as witnesses yelled at him to come back. “It's just a cut, he's fine,” the staffer told us Wagner said, before adding, “The driver knows me, I ride with him all the time.”
A month-by-month look at Citi Bike station maintenance shows that whole station shutdowns are the largest issue. The good news: station malfunctions peaked in March at 630 (roughly 2 shutdowns per station during the month) and have been trending down since. Most station malfunctions required a reboot or a new battery.
Individual dock malfunctions trended up in August though they too peaked in March at 359.