Friday, September 19, 2014

Hey, Citi Bike riders, take the new-seats poll

Poll at right

Wednesday, September 17, 2014

How accurate is the Citi Bike app?

A little more than half the time, our two surveys totalling 40 stations indicate. Here are the results:


ACCURATE = exactly reflecting conditions on the ground
SLIGHTLY OFF = off by fewer than 5 bikes or docks
WAY OFF = off by 6 or more bikes or docks
ANNOYINGLY OFF  = where it tells you all is well at a station that is filled, empty or dead


16 stations
9/15/2014

Lower East Side, Two Bridges, some Chinatown


ACCURATE
8
50.00%
SLIGHTLY OFF
4
25.00%
WAY OFF
3
18.75%
ANNOYINGLY OFF
1
6.25%



24 stations
8/7/2014

Financial District, Battery City


ACCURATE
14
58.33%
SLIGHTLY OFF
5
20.83%
WAY OFF
4
16.67%
ANNOYINGLY OFF
1
4.17%



40 stations


Cumulative


ACCURATE
22
55.00%
SLIGHTLY OFF
9
22.50%
WAY OFF
7
17.50%
ANNOYINGLY OFF
2
5.00%


About the Annoyingly Off



Division & Bowery station dead
When we docked at Division & Bowery in Two Bridges we got a yellow light but the bike locked.
Because, stupidly, we forgot to pack our Citi Bike key, we conducted this survey using a day pass. We got another pass, but after being rejected at six docks, we called customer service.


Yes, we were told, our trip into Division & Bowery had not closed out. This reinforces the biggest lesson we have learned from monitoring social media complaints about Citi Bike:
MEMBERS, check your trip log after every outing. PASS USERS, call after each day’s use and make sure all trips have closed. OK, end of sermon.


We got another pass, but still no go. Customer service again, got the same gentleman who this time checked the station and pronounced it a deader.


Front St & Maiden Ln station empty
The app read 32 bikes and 2 open docks when conditions at the station were actually 39 bikes and 0 open docks.





Comparing NYU Bikeshare with Citi Bike

To the story

An excerpt

The NYU Bikeshare is every college student’s favorite price: free. All you have to do is fill out an online form and sit through a dull bike safety course...Free is hard to beat, but you should take two other costs into account: your helmet and your existing transportation budget.

Tuesday, September 16, 2014

Ouch! We screwed up on our Wet Butt Tue post. Cracked seat % much better

There HAS BEEN SIGNIFICANT IMPROVEMENT on cracked seats. We overthunk ourselves. Because we used the same cracked-seat bike so many times, we decided to delete it from the count of bikes docked. But forgot to delete said bike from cracked seats column. Sorry, Citi Bike.

But the truer picture is cracked seats have dropped from 68% of all bikes surveyed in August to 56% in the September, a half-assed number if we ever saw one. Sorry again, Citi Bike.

Here's the revised tally

NEIGHBORHOODSTATIONBIKES DOCKEDCRACKED SEATS
Lower East SideBialystoker Pl & Delancey St20
Lower East SideCherry St33
Lower East SideColumbia St & Rivington St22
Lower East SideHenry St & Grand St31
Lower East SideMadison St & Clinton St130
Lower East SideMadison St & Montgomery St10
Lower East SidePike St & Monroe St22
Lower East SidePitt St & Stanton St00
Lower East SideRivington St & Ridge St10
Two BridgesCatherine St & Monroe St99
Two BridgesDivision St & Bowery169
Two BridgesMarket St & Cherry St33
Two BridgesSt James Pl & Oliver St1810
Two BridgesSt James Pl & Pearl St149
ChinatownPike St & E Broadway11
ChinatownCanal St & Rutgers St1710
10559
56.19%

Mid-month update: Bad behavior complaints continue to dominate



  • At mid-month, Bad Behavior issues dominate as they did in August. Most involve reports and/or pics of abandoned bikes
  • NotSpot complaints already equal the number for all of August, another indicator, along with our NotSpot Index, that rebalancing efforts are deteriorating again.  
  • Dock Lock complaints, which led the list in June and July, appears to be receding as a concern.
  • “Other  issues involve complaints about the app and that  the 30 minute limit on passes is too short, both at 4%


Our favorite rant
To the gentleman peddling HARD down the middle of 2nd ave traffic - you're on #citibike not a GD motorcycle. Pull it together.