Friday, September 19, 2014
Thursday, September 18, 2014
Wednesday, September 17, 2014
A little more than half the time, our two surveys totalling 40 stations indicate. Here are the results:
ACCURATE = exactly reflecting conditions on the ground
SLIGHTLY OFF = off by fewer than 5 bikes or docks
WAY OFF = off by 6 or more bikes or docks
ANNOYINGLY OFF = where it tells you all is well at a station that is filled, empty or dead
Lower East Side, Two Bridges, some Chinatown
Financial District, Battery City
About the Annoyingly Off
Division & Bowery station dead
When we docked at Division & Bowery in Two Bridges we got a yellow light but the bike locked.
Because, stupidly, we forgot to pack our Citi Bike key, we conducted this survey using a day pass. We got another pass, but after being rejected at six docks, we called customer service.
Yes, we were told, our trip into Division & Bowery had not closed out. This reinforces the biggest lesson we have learned from monitoring social media complaints about Citi Bike:
MEMBERS, check your trip log after every outing. PASS USERS, call after each day’s use and make sure all trips have closed. OK, end of sermon.
We got another pass, but still no go. Customer service again, got the same gentleman who this time checked the station and pronounced it a deader.
Front St & Maiden Ln station empty
The app read 32 bikes and 2 open docks when conditions at the station were actually 39 bikes and 0 open docks.
|To the story|
An excerptThe NYU Bikeshare is every college student’s favorite price: free. All you have to do is fill out an online form and sit through a dull bike safety course...Free is hard to beat, but you should take two other costs into account: your helmet and your existing transportation budget.
Tuesday, September 16, 2014
There HAS BEEN SIGNIFICANT IMPROVEMENT on cracked seats. We overthunk ourselves. Because we used the same cracked-seat bike so many times, we decided to delete it from the count of bikes docked. But forgot to delete said bike from cracked seats column. Sorry, Citi Bike.
But the truer picture is cracked seats have dropped from 68% of all bikes surveyed in August to 56% in the September, a half-assed number if we ever saw one. Sorry again, Citi Bike.
Here's the revised tally
|NEIGHBORHOOD||STATION||BIKES DOCKED||CRACKED SEATS|
|Lower East Side||Bialystoker Pl & Delancey St||2||0|
|Lower East Side||Cherry St||3||3|
|Lower East Side||Columbia St & Rivington St||2||2|
|Lower East Side||Henry St & Grand St||3||1|
|Lower East Side||Madison St & Clinton St||13||0|
|Lower East Side||Madison St & Montgomery St||1||0|
|Lower East Side||Pike St & Monroe St||2||2|
|Lower East Side||Pitt St & Stanton St||0||0|
|Lower East Side||Rivington St & Ridge St||1||0|
|Two Bridges||Catherine St & Monroe St||9||9|
|Two Bridges||Division St & Bowery||16||9|
|Two Bridges||Market St & Cherry St||3||3|
|Two Bridges||St James Pl & Oliver St||18||10|
|Two Bridges||St James Pl & Pearl St||14||9|
|Chinatown||Pike St & E Broadway||1||1|
|Chinatown||Canal St & Rutgers St||17||10|
- At mid-month, Bad Behavior issues dominate as they did in August. Most involve reports and/or pics of abandoned bikes
- NotSpot complaints already equal the number for all of August, another indicator, along with our NotSpot Index, that rebalancing efforts are deteriorating again.
- Dock Lock complaints, which led the list in June and July, appears to be receding as a concern.
- “Other issues involve complaints about the app and that the 30 minute limit on passes is too short, both at 4%