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| Link to this visualization |
- Calls to Citi Bike customer service dropped by more than half this October compared to October 2013 and have been running well below last year’s volume in each of the four months that we can compare.
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- Here’s what we know: Complaints about billing issues have dropped dramatically as a percentage of total complaints since May, when this rant was No. 1. Complaints about dead docks or whole stations that don’t work, have dropped significantly since July. The other major operational complaint -- filled stations -- rose in November after being on the decline since May.
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| Link to this visualization |
- Another metric, calls per hundred rides, mirrors the call-volume decrease year-over-year.
Source: NYC Bike Share monthly reports http://bikesharenyc.blogspot.com/p/blog-page_15.html
Tools: Datawrapper, Google Sheets
Source: NYC Bike Share monthly reports http://bikesharenyc.blogspot.com/p/blog-page_15.html
Tools: Datawrapper, Google Sheets
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