Citi Bike member documents bike stuck in dock since February

A Citi Bike annual member wrote this yesterday on Citi Bike’s Facebook page: 

This bike has been stuck in dock#9 (at E 37 St & Lexington Ave) since February. Dispute repeated calls and emails providing location info etc, it's still there stuck on yellow. I think this CitiBike thing is going to work out for all you bike shops after all. People like me are getting fed up with empty docks and broken bikes. Rather than shelling out another $100 for the privilege of walking by empty stations, we'll be come to you to to buy folding bikes