The Citi Bike promise
Then hours later, this crossout appeared on the Citi Bike blog
Facebook and Reddit are full of rants like this one:
“I received an e-mail yesterday about the upcoming rate increase.
The e-mail said, "At this time, you may still renew at the $95 rate. Simply log in to your account and click "renew". We will let you know in the coming days when the rates will increase."
I logged on to renew at the $95 rate this morning and it's already set at $149. No notice, no nothing. Citi Bike better fix this or I won't be renewing my membership.”