Thursday, October 30, 2014

Social media sputters in anger as Citi Bike reneges on promise to allow $95 renewals

The Citi Bike promise

Then hours later, this crossout appeared on the Citi Bike blog

Facebook and Reddit are full of rants like this one:
“I received an e-mail yesterday about the upcoming rate increase.
The e-mail said, "At this time, you may still renew at the $95 rate. Simply log in to your account and click "renew". We will let you know in the coming days when the rates will increase."

I logged on to renew at the $95 rate this morning and it's already set at $149. No notice, no nothing. Citi Bike better fix this or I won't be renewing my membership.”

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