A little more than half the time, our two surveys totalling 40 stations indicate. Here are the results:
ACCURATE = exactly reflecting conditions on the ground
SLIGHTLY OFF = off by fewer than 5 bikes or docks
WAY OFF = off by 6 or more bikes or docks
ANNOYINGLY OFF = where it tells you all is well at a station that is filled, empty or dead
Lower East Side, Two Bridges, some Chinatown
Financial District, Battery City
About the Annoyingly Off
Division & Bowery station dead
When we docked at Division & Bowery in Two Bridges we got a yellow light but the bike locked.
Because, stupidly, we forgot to pack our Citi Bike key, we conducted this survey using a day pass. We got another pass, but after being rejected at six docks, we called customer service.
Yes, we were told, our trip into Division & Bowery had not closed out. This reinforces the biggest lesson we have learned from monitoring social media complaints about Citi Bike:
MEMBERS, check your trip log after every outing. PASS USERS, call after each day’s use and make sure all trips have closed. OK, end of sermon.
We got another pass, but still no go. Customer service again, got the same gentleman who this time checked the station and pronounced it a deader.
Front St & Maiden Ln station empty
The app read 32 bikes and 2 open docks when conditions at the station were actually 39 bikes and 0 open docks.