NotSpots remained the top complaint for the second week in a row. Total complaints rose to 109 from 88.
Trending up
Abandoned/stolen bikes
Dock Lock
Trending down
Bad behavior
Billing issues |
| Last four weeks: Aug 24 through Sept. 20 |
Rant of the week
From Yelp
I'm a first time user tourist from out of town. After reading the web site and kiosk, I was under the impression I would be charged approx $10.00 for 24 hours.. Big mistake, I used a bike for about 7 hours and was charged $155.65 on my credit card. I telephoned NYCbike and they told me I did not properly read the pricing instructions. The front page of the web site seems to trick a person into believing he/she will only be charged $10.00 for 24 hours. The customer service reps basically told me "tough rocks sucker!"
No comments:
Post a Comment